The business launch of Old Mutual Funeral Services is a highlight of the company’s commitment to offering exceptional and unique services to its customers, Mr. Samuel Matsekete, the Group’s Chief Executive Officer has said.
At the business official launch at the Mutual Gardens in Harare on Thursday 4 August 2022, Mr. Matsekete appraised delegates about the milestone that Old Mutual has achieved in the funeral service space.
“Many of you would already be aware that we have been working over the past year to get to where we are today. Old Mutual has a long history of service in Africa and in Zimbabwe. Over this period, our customers, and the communities we serve have shaped and remained at the centre of what we do. Our commitment is to always listen to our customers and be responsive. We have been offering the Flexi Funeral Plan, an annually renewable funeral policy that has been paying out a cash benefit to cater for funeral expenses for members or their dependents. Our customer spoke and requested that we offer them an end-to-end solution that includes funeral services. We are delighted to officially announce today, our response to that call. Today we introduce the Old Mutual Funeral Service offering which is over and above the cash benefit, we offer, as Old Mutual Zimbabwe.
“This new service offering adds to a range of existing financial service products Old Mutual offers in the market. This latest offering is set not only to meet the needs of our customers but to also demonstrate our commitment to our customers, to be their certain friend in uncertain times. We are all committed to serving you at the level of standard that is comparable only to the best you can find anywhere,” he said.
Old Mutual takes this offering to be another opportunity to serve its customers and their loved ones in ways that will always be memorable. The company will do so whilst also demonstrating a commitment to upholding ethical standards and the values it upholds.
“Presently the funeral services business has bases in Harare and Bulawayo and we will continue to open branches in other strategic locations across the country. Our focus will be on ensuring that regardless of where you are within the country, we should be able to serve you. As we officially launch this offering, we have already established a partnership with a major South African operator to manage repatriations from that market.
“May I conclude by thanking you all for spending this afternoon with us to witness this important milestone, which is for the benefit of our customers, their families, and their loved ones. From the integrated financial services, we offer across the Old Mutual group you have our commitment to partner with you through your life cycle and in your businesses. You do life, we cover you.”