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Writes Lovemore Chazingwa
Telecommunication service provider, NetOne, invests in showcasing the manner it deals with customers to satisfy stakeholder expectations in terms of a sound, seamless service delivery.
The ICT utility participated in a National Customer Service Week Exhibition at Harare Gardens that was organized and coordinated by the Contact Centre Association of Zimbabwe (CCAZ).
The nation through, CCAZ, encourages businesses to respect and offer value for money to their clients.
“We’re here to showcase our products as the complaints handling department at NetOne. We will explain to customers who visit our booth how to lodge complaints and the way in which we handle them. We have a deliberate approach to finding solutions together with customers for the best way to minimize queries coupled with effective feedback and attendant remedies. We also find from them what they desire for the best service possible.
The platform presents a chance to strengthen our cordial corporate relations with customers,” said Roseline Chisveto, the Netone Heald of Marketing and Public Relations.
The annual customer service week is a bold reminder for businesses to stick to their mandates and remain of value to the market.
National Customer Service Week is a period set aside to simulate query handling, including how to lodge any form of complaints and deal with queries in the most effective way within the shortest timeframe. According to organizers, it is a way to enhance mutually beneficial relationships between businesses and customers.
This installment was running under the theme ‘Promoting Customer Service and Experience Excellence’.
There was random calling on customer numbers from the corporate bulk short message sending (SMS) lists with the customers asked to file any query they may have. The queries were in turn dealt with in the complaints handling procedure set out within respective company departments. There was a high expectation among visitors for best corporate practice and governance.
“I came to witness what actually goes on when we lodge complaints. I expect these departments to handle our queries in a professional manner without harassing us for raising the alarm. They must try, as much as possible, to avoid delays. I think good corporate governance is key here,” said 37 year old Davison Mujoma from Granary Park, who was at the gardens.
The random call segment was very popular among visitors who came to the exhibition.
Among other corporates that took part in this year’s exhibition alongside NetOne include the National Social Security Authority (NSSA), the Procurement Regulatory Authority of Zimbabwe (POTRAZ), the People’s Own Savings Bank (POSB), TelOne and the Zimbabwe Electricity Transmission and Distribution Company (ZETDC).
