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The Zimbabwe Tourism Authority (ZTA) is in Bulawayo Province as part of its aggressive nationwide Service Excellence training programme for operators in the region.
Led by the national tourism organisation’s Destination Management Division, the programme seeks to equip all tourism front-line staffers responsible for client services and interactions. The program is running in line with the country’s medium-term economic blueprint, the National Development Strategy (NDS1).
ZTA’s Head Corporate Affairs, Godfrey ‘Chief’ Koti, said the training is an ongoing exercise that is an integral part of the organisation’s operations.
“An exceptional service excellence culture will not come by accident, it will come by design and time investment in learning from industry experts. This is why we have decided to roll out an extensive Hospitality Service Excellence training,” he said.
“The training focuses on service satisfaction, timeous service provision with integrity, and infusing passion for excellence within the participants while prioritising seeking to exceed customer expectations at all times,” said Koti.
The training is highlighting creating awareness on the need for good ambassadorial etiquette for destination Zimbabwe.
“The aim is to develop an integrated approach to service excellence in the tourism sector. We have to rationalise our efforts and develop a way of doing things that will guide culture of excellence in the sector,” he said.
