
Econet unveils AI-powered Chatbot ‘Yamurai’ to enhance customer experience
Econet Wireless Zimbabwe has launched a customer service enhancing Chatbot named Yamurai, to empower its customers and improve their customer experience. Econet said the Artificial Intelligence (AI)-driven Chatbot will give customers an additional digital customer support channel as the company steps up efforts to optimize efficiencies and manage the surge in caller-based customer queries amid…