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Getting your Trinity Audio player ready…
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Learning from their parents’ work experiences is often a valuable means by which people can shape and enhance their own working lives.
This is the belief and experience of Louisa Kajama, a customer services representative in MultiChoice Zimbabwe’s customer value management department, whose role focuses on customer retention through educating and informing customers about the DStv products and services on offer and assisting them to have the best possible viewing experiences.
“The woman I am today was shaped in no small measure by my father’s experiences at work as a hard-working and successful salesperson,” she said.
“The places he went to, the people he engaged with, and the obstacles and success of his journey were always intriguing to me and that is partly why I decided on a career in marketing and customer service. I hope my work life will give me stories that will shape others and I also hope I will get to travel and meet new people and get to experience a different culture from my own because of it.”
The month of March is a time when, across the world, the role of women is re-examined and recognised, and Louise has this month done just such soul-searching.
“I take every opportunity granted to me as a means of bettering myself and learning as much as I can while trying to excel,” she said.
As a person of positive persuasion, I feel if I dwell on the obstacles too much I will not achieve my goals, so I dwell on the positive and the remarkable and the strengths.”
She believes March has been a time to celebrate the achievements and contributions of women in all spheres of life and appreciate what the women have contributed to the social, political, and business spheres of our society.
“Women have played a major role in moulding and shaping our society as mothers, daughters, sisters, friends, and businesswomen, so we get to acknowledge our efforts as women. As we celebrate the role women have played, we strive to have all women everywhere fully Empowered and to create an environment in which they have the opportunity to thrive and realise their full potential.
“And it’s just a joy for women to be publicly celebrated, even if it’s just for a month.”
Her advice to women in business comes from a favoured quotation from the poet Maya Angelou: You alone are enough, you have nothing to prove to anybody. The things you are passionate about are not random, they are your calling.
“So, be confident and flexible,” she said.
“To be successful you have to love yourself and those around you, love what you do, and love how you do it. Continue to learn, as there is so much you can learn from the world around you. Never doubt yourself about anything you want to embark on. And it’s also good to learn and get advice from those whose careers came before yours. Remember that it’s ok to make mistakes, but that the important thing is to learn from them. Have big dreams and fly, dear girls.”
DStv offers her relaxation and enjoyment in large measure, with particular pleasure in watching shows like The Equalizer on channel 115, Ghosts on BBC Brit, and even cartoons on the cartoon channels after a hectic day.
“The My DStv App has been helpful in activating add-ons like Showmax, which help me to enjoy shows like Wura, and I can also clear errors on my decoder using the app,” she said.