
Service excellence a game-changer post-COVID-19: Munesu Munodawafa
Zimbabwe’s Environment, Climate, Tourism, and Hospitality Industry Permanent Secretary Munesu Munodawafa says the sector remains optimistic that it will bounce back post-COVID-19 through investing in human capital and service excellence as part of the recovery strategy. In an interview with Ultimate Tourism Chat podcast host Godfrey ‘Chief’ Koti, Munodawafa laid out the three-phased recovery plan…